Columbia Care is proud to be the first medical marijuana company in New York to offer HIPAA-compliant video consultations to both new and returning registered patients and designated caregivers in New York.
Columbia Care’s video consultations are free of charge in order to assist registered patients and designated caregivers who may find it difficult to visit one of our dispensary locations for a consultation.
Our pharmacists are happy to help patients and caregivers who want to learn about our medical marijuana products, who would like to speak with our staff to adjust product formulation or dosing, or who may want additional instruction on how to use our products.
In order to participate in our video consultation service, patients must meet the following criteria:
Columbia Care video consultations are available for both new and returning patients.
If you would like to schedule a Columbia Care video consultation, please visit our online scheduling calendar at the following link: https://virtualny.care/v2/book
For your convenience, a confirmation email will be sent to your email account with the link for your video consultation. If you do not have an email address, you will still be able to schedule a video consultation. Join the consultation by visiting this link: virtualny.care. Our pharmacy staff will reach out to confirm the video consultation dial-in number.
After scheduling a video consultation, you will receive an e-mail invitation that includes the following:
After following the Join Session link, patients will be presented with a Columbia Care virtual waiting room.
Finally, before joining the conference with our Columbia Care PharmD, registered patients and designated caregivers will be prompted by our video consultation platform to navigate final steps.
Columbia Care is fully committed to protecting all patient data. Our vendor’s platform contains transport encryption with appropriate ciphers, at-rest encryption, software and hardware firewalls, intrusion detection, anti-virus scanning, server segmentation, unique access controls and access auditing, breach reporting, proper media disposal, disaster-recovery plans, and other features. Furthermore, our vendor performs its own yearly internal HIPAA review and participates in a yearly external HIPAA review.
In addition, Columbia Care practices HIPAA-compliant protocol in every respect. If you have any questions, please feel free to reach out to any of our dispensary locations for guidance.